I have been coming to the clinic in leeds for over a few months now to see the surgeon Mr Mahdi, about the small lump under my breast after my operation. I didn't get any care from the clinic or Mr Mahdi. His advice is to buy a new bra because it's not his fault and he doesn't know why this lump is there. Zero professionalism and no care. In addition to all this, I have been waiting for £200 compensation for over 2 years, because two days before the operation the cleaning lady shredded all my documents and they had to reschedule my surgery. They have been saying they are already sending it but so far I have not received anything. I chose this clinic with the thought that I would receive professional care during the operation and also after the operation. Unfortunately, after the operation, I did not receive any care.
Nurses and staff are lovely. Patient coordinator is a little disconnected though and I would have expected her to be a bit more in touch - e.g. wishing luck with the surgery, checking in post op etc.
Excellent service from the first consultation to my post operation appointments. I would recommend.
DO NOT DO IT. I would highly recommend you think before booking with Mya. Great when taking your money, nice and kind. Then when THEY screw up TWICE, 2 cancelled surgeries and you request a refund….suddenly there is nothing they can do. I’ve got to wait 90 days for a refund even though they took the money in a week of confirming the surgery. More than happy to share further details if anyone wants to avoid my horror story. Not bothered about the people the impact they have just the money they can take and hold from you. Worst experience that has worsened the anxiety I was already struggling with and they were aware of. For a supposedly professional and highly recommended business, they should be ashamed. Shop arounds.
